Shipping policy

Shipping Policy

Thbrandside Store
Operated by Thbrandside Services, LLC

Last Updated: September 29, 2026

Where We Ship

We currently accept orders for delivery within the United States only.

Order Processing and Delivery Estimates

Orders are typically processed within 2–5 business days after payment confirmation.

After shipment, estimated transit time is 7–20 business days.

The estimated total time from payment confirmation to delivery is therefore 9–25 business days, including processing and transit.

Business days are Monday through Friday, excluding holidays. These timeframes are estimates, not guaranteed delivery dates. Product availability, supplier location, holidays, customs processing, and carrier disruptions may affect delivery.

How Orders Are Fulfilled

We work with third-party suppliers and fulfillment partners. Products may ship from outside the United States even though delivery is available only to U.S. customers.

Items in the same order may ship separately and arrive on different days. We do not charge additional shipping solely because an order is split into separate shipments.

Shipping Charges

  • Free standard U.S. shipping on orders totaling $100 or more after discounts and before taxes.

  • $4.99 standard U.S. shipping on orders totaling less than $100 after discounts and before taxes.

The applicable shipping charge is displayed at checkout before you place your order.

Order Tracking

When your order ships, we send a shipping confirmation email with tracking information. Separate shipments may have separate tracking numbers.

Tracking updates may take up to 48 hours to appear. If tracking remains unavailable after that time, contact us for assistance.

Delayed, Missing, or Damaged Deliveries

If your order has not arrived within the estimated delivery timeframe, tracking stops updating, or your package is marked delivered but cannot be located, email support@thbrandside.org with your order number and tracking details.

We will review the shipment information and work with the supplier or carrier to investigate and determine an appropriate resolution.

If an item arrives damaged, defective, incorrect, or incomplete, contact us promptly and retain the item and packaging. Photos or video may help us review the issue. Please see our Return, Refund & Exchange Policy for additional guidance.

Shipping Address Changes

Please check your delivery address carefully before placing an order. If you notice an error, contact us as soon as possible.

We will try to update the address before shipment, but changes may not be possible once processing or shipment has begun. If an address error requires reshipment, we will explain any additional charges before arranging it.

Questions About Shipping

Email: support@thbrandside.org
Phone: 1-800-385-3901

Please include your order number when contacting us about a purchase.

Thbrandside Store is operated by Thbrandside Services, LLC.