Return and Exchange Policy | Thbrandside Store
Return and Exchange Policy
Last Updated: November 18, 2025
This return and exchange policy explains how returns, exchanges, and refunds are handled for purchases made through the Thbrandside Store, operated by THBRANDSIDE SERVICES, LLC.
Eligibility for Returns & Exchanges
We accept returns or exchanges within 30 days of delivery, provided all eligibility requirements are met.
To qualify under this return and exchange policy:
Items must be unworn, unwashed, and unused
Original tags and packaging must be intact
A receipt or proof of purchase is required
Items marked “No returns or exchanges” are considered final sale.
Damaged or Defective Items
If an item arrives damaged or becomes stained prior to return approval, it may qualify for a partial refund of up to 50%, depending on the condition upon inspection.
Shipping Responsibilities
Under this return and exchange policy:
Customers are responsible for return shipping costs
Original shipping fees are non-refundable
We are not responsible for lost, delayed, or damaged return shipments
Please contact your shipping carrier directly for any delivery claims
Items Not Eligible for Return
The following items are not eligible under this return and exchange policy:
Customized or made-to-order products
Items altered to a custom size or specification
How to Start a Return
To initiate a return or exchange:
Email business@thbrandside.com to request a return address
Securely package the item and retain your tracking number
Send the package and reply to the email with tracking details
Refunds are processed within 7 business days after receipt
Refund Processing
Once your return is approved and received, refunds are issued to the original payment method. Processing times may vary depending on your bank or card issuer.
Frequently Asked Questions
Do you offer free returns?
No. Return shipping costs are the customer’s responsibility.
Can I return items in person?
No. All returns must be processed through our online return system.
When will I receive my refund?
Refunds are issued within 7 business days after we receive your return.
Contact Information
For questions regarding this return and exchange policy, please contact:
📧 business@thbrandside.com
THBRANDSIDE SERVICES, LLC
Operating Thbrandside Store
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