Return, Refund & Exchange Policy | Thbrandside Store

Return, Refund & Exchange Policy

Last updated: September 29, 2026

Thbrandside Store is operated by Thbrandside Services, LLC. This policy explains how to request a return, refund, or exchange for purchases from thbrandside.org.

30-Day Return Window

You may request a return within 30 calendar days after delivery. Please contact us before sending anything back. All returns require written approval and must follow the instructions we provide.

For returns involving a change of mind or an ordering mistake, the item must:

  • Be unused, unwashed, and unaltered.

  • Be in its original condition, with original packaging, tags where applicable, and all included parts and accessories.

  • Have an order number or other proof of purchase.

Opening packaging to inspect an item does not automatically make it ineligible. However, items showing use, customer-caused damage, stains, or missing components do not qualify for a standard unused-item return.

How to Request a Return

Email support@thbrandside.org with:

  • Your order number and the name used for the order.

  • The item you wish to return.

  • The reason for your request.

  • Clear photos showing the item’s condition and any relevant packaging.

We will review your request against this policy. If approved, we will provide written instructions, a U.S. return address, and the deadline for shipping the item.

Do not ship a return before receiving approval. Do not send items to the manufacturer, supplier, or an address shown on the original shipping label unless we specifically instruct you to do so.

Returns are handled by mail. We do not accept in-person drop-offs.

Return Shipping and Fees

For an approved change-of-mind return or customer ordering mistake:

  • You are responsible for return postage.

  • Use a shipping service with tracking and retain your receipt.

  • Original shipping charges are nonrefundable.

  • We do not charge a restocking fee for returns that meet this policy.

You are responsible for getting the return to the address provided. If a return shipment is lost or damaged, contact the carrier and notify us so we can review the tracking information. Shipping insurance may be appropriate for higher-value items.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged or defective, contains the wrong item, or is missing an item or component, email support@thbrandside.org as soon as possible, preferably within 30 calendar days after delivery.

Include your order number, a description of the problem, and clear photos of the item and packaging. We may request a short video or additional information to understand the issue.

After reviewing the evidence, we will arrange an appropriate resolution, such as a replacement, missing component, or refund. Any partial refund will be explained and agreed with you.

If we require a return for a confirmed damaged, defective, or incorrect item, we will provide instructions and cover the required return shipping. Please retain the item and packaging until we confirm the next steps.

Unused-item requirements and change-of-mind exclusions do not automatically disqualify a genuine damage, defect, or incorrect-item claim.

Items Excluded from Change-of-Mind Returns

The following are not eligible for change-of-mind returns:

  • Customized, personalized, or made-to-order items.

  • Items altered to a customer’s requested size or specification.

  • Items clearly identified as final sale or nonreturnable before purchase.

  • Items used, altered, or damaged after delivery.

These exclusions do not remove any rights you may have concerning defective, damaged, or incorrectly supplied goods.

Refunds

We inspect approved returns after they arrive and notify you of the outcome. For eligible returns, we issue the refund within 7 business days after receiving the returned item.

If we approve a refund without requiring a physical return, we issue it within 7 business days after confirming that approval.

Refunds are issued to the original payment method for the amount paid for the eligible item, including applicable refunded taxes. For change-of-mind returns, original shipping charges are excluded.

Your bank or card issuer may take additional time to post the refund. If an item does not meet the approved return conditions, we will explain the reason and available next steps.

Exchanges

Email us within the 30-day return window to request an exchange. Exchanges depend on product availability and return eligibility.

We will explain any price difference or shipping charge before you proceed. In some cases, we may arrange an approved return and refund so you can place a separate order for the replacement item.

Contact Us

For return, refund, or exchange assistance:

Email: support@thbrandside.org
Phone: 1-800-385-3901

Email is preferred so we can keep your order details, photos, and return instructions together.

This policy does not limit any rights available under applicable consumer protection laws.

Thbrandside Store is operated by Thbrandside Services, LLC.