RETURN POLICY

Thbrandside Store | Operated by THBRANDSIDE SERVICES, LLC

Last Updated: November 18, 2025

Return & Exchange Conditions

1. Timeframe: You have 30 days from delivery to initiate a return or exchange. Items marked "No returns or exchanges" are final sale.

2. Condition: Items must be unworn, unwashed, with tags, and in original packaging. Include the receipt or proof of purchase.

3. Damages: Damaged or stained items may qualify for a partial refund (up to 50%).

4. Shipping:

    - You pay return postage.

    - Original shipping fees are non-refundable.

    - We aren’t responsible for lost, damaged, or missing return packages. Contact the carrier for claims.

5. Exceptions: Customized products (e.g., custom-sized items) aren’t eligible for returns.

Return Process

1. Email trence@thbrandside.com to request a return address.

2. Pack the item securely and keep the tracking number.

3. Send the return and upload the tracking info to the email above.

4. Refunds are processed within 7 business days after we receive the item.

FAQs

- Do you offer free returns? No, return shipping is customer’s responsibility.

- Can I return in-store? No, returns must follow our online process.

- When will I get my refund? Allow 7 days after we receive the item. Check with your bank if delayed.

Contact Us

For questions, email: thilson@thbrandside.com